Remote Operations Consulting & Business Systems

Operational discipline. Real-world experience. Remote support built to scale.

Operational discipline forged in the U.S. Air Force. 20+ years of real-world experience in compliance, systems design, and operations — now available to your small business, remotely, without the overhead of a full-time hire.

Work With Me See What I Do
At a Glance
20+
Years in operations & executive support
Remote
Montana-based, serving clients nationwide
MA + CAPM
Communications & Project Management certified
USAF Veteran-Owned Business
Banking & Compliance
Healthcare Administration
Higher Education
Small Business Operations
What I Do

Operations consulting. Nothing more, nothing less.

I don't do everything. I do operations — the systems, documentation, and processes that let your business grow without chaos. If that's what you need, we should talk.

Operations Consulting

Ongoing operational support that keeps your business running efficiently. Process design, workflow documentation, operational reviews, and the structural work that lets you focus on growing instead of firefighting.

Calendar & Scheduling Email Management Travel Coordination Meeting Prep

Compliance Documentation & Audit Prep

Not accounting — operational compliance. I help small businesses build the documentation, policies, and audit-ready processes that keep them organized and protected. From employee handbooks to internal audit checklists, I build systems that hold up under scrutiny.

Compliance Documentation Audit Prep (Non-Accounting) Policy Development Process Improvement

Employee Onboarding System Design

I build complete, role-specific onboarding systems for small businesses hiring their first employees. Day 1 schedules, 30/60/90 day milestones, training checklists, and communication templates — everything a new hire needs to get up to speed fast and stay.

Onboarding System Design Role-Specific Checklists 30/60/90 Day Plans Staff Training Docs

Project Coordination

CAPM-certified and experienced managing complex multi-stakeholder projects — including a full building renovation. I keep projects on time, on budget, and properly documented.

Timeline Management Vendor Coordination Stakeholder Updates Documentation

CRM Support & Management

Experienced in GoHighLevel, Salesforce, Monday.com, SmartSheet, and QuickBooks. I can support your CRM day-to-day, help troubleshoot issues, manage workflows and automations, and keep your pipeline clean and organized.

GoHighLevel Support Salesforce Monday.com CRM Management

Montana Local Business Support

Based in Columbia Falls, MT — I understand the realities of running a small business in Montana. Available for local clients in the Flathead Valley and remote clients anywhere in the US.

Flathead Valley Remote-Ready Any Time Zone Small Business Focus
Columbia Falls, Montana
Dawn Gauvin
Remote Operations Consultant & Business Systems Specialist
Dawn Gauvin, Basecamp Business Support
20+
Years experience
3
Industries served
MA
Communications
CAPM
Project Management
About Me

Real experience. Not just a resume.

I'm Dawn — an operations and administrative professional with over 20 years of experience supporting executives, managing complex multi-site operations, and building the systems that keep organizations running smoothly.

I've supported C-suite executives, led compliance audits and operational reviews, co-managed a $250,000 grant budget, coordinated a large-scale building renovation, and spent a decade in emergency room administration. I've also coached CrossFit and helped a friend launch a gym from the ground up — which is why I understand what small fitness businesses actually need.

I hold a Master's degree in Communications from the University of Central Missouri and a CAPM certification from PMI. I'm currently based in Columbia Falls, Montana, and I work with clients entirely remotely.

I started Basecamp Business Support because I've seen what happens when small businesses don't have proper operational support — and I know I can help fix that without the cost of a full-time hire.

  • MA in Communications — University of Central Missouri (2019)
  • CAPM Certification — Project Management Institute (2022)
  • GoHighLevel CRM support & workflow experience
  • Salesforce, Monday.com, SmartSheet, QuickBooks proficiency
  • Banking, healthcare, and higher education operations background
  • CrossFit coaching and gym operations experience
Digital Templates

Ready-to-use SOP bundles for fitness studios

Can't afford ongoing support right now? Start with a template bundle built by someone who has actually run gym operations — not a generic document from a template farm.

  • New Member Onboarding (Group Class, Open Gym & PT)
  • At-Risk Member Check-In & Re-Engagement
  • Membership Cancellation & Save Conversation
  • Monthly Retention Review with Scorecard
  • Coach Communication Standards
$37
Complete 5-SOP bundle · Instant download · Editable Word docs
Get the Bundle Need a custom SOP?
Boutique Fitness Studio
Member Retention SOP Bundle · 5 documents
✓ Works for CrossFit, yoga, Pilates, martial arts, personal training studios
✓ Covers group class, open gym & PT membership types
✓ Includes ready-to-use communication templates
✓ Written by a real coach & operations professional
✓ Editable Word docs — make them yours in minutes
How It Works

Simple to get started

No complicated onboarding. No long-term contracts required. Just real support that fits how you actually work.

Step 01

Reach Out

Fill out the contact form or send an email. Tell me a little about your business and what you're struggling with.

Step 02

Discovery Call

We'll schedule a free 30-minute call to talk through your needs, your tools, and how I can help.

Step 03

Proposal & Scope

I'll put together a clear proposal outlining services, hours, and pricing — no surprises.

Step 04

Let's Get to Work

Once we're aligned, we hit the ground running. Most clients are up and running within a week.

Industries & Specialties

Experience that transfers

I've worked across industries that most VAs haven't touched. That depth of experience is what sets this apart from a generalist.

Boutique Fitness & Gym Operations

5 years as a CrossFit coach plus hands-on experience helping launch a gym. I understand member retention, coach management, and the day-to-day realities of running a fitness business.

Banking & Financial Operations

Led compliance audits and operational reviews across multiple locations, supported a Regional CEO and President, and served as interim bank manager. Compliance documentation and audit prep are second nature.

Healthcare Administration

10 years as a Unit Secretary in an Emergency Room — developing training programs, implementing EHR systems, championing Lean methodology, and thriving in high-pressure environments.

Higher Education & Nonprofits

Co-managed a $250K grant budget, coordinated program onboarding for 120 participants, and grew workshop attendance 15% through data-driven programming decisions.

Get In Touch

Ready to get some support?

Whether you need ongoing operations support, a custom onboarding system, compliance documentation, or just want to talk through what's on your plate — I'd love to hear from you. No pressure, no pitch. Just a real conversation.

hello@basecampbusinesssupport.com
Columbia Falls, Montana · Serving clients nationwide
Response within 24 hours, Monday–Friday

No spam, no sales calls. Just a real reply from Dawn.