Remote Operations & Virtual Assistant Services

The operational backbone your business actually needs.

20+ years of real-world operations experience — supporting executives, running audits across 19 branches, managing grants, training staff — now available to your small business, remotely, without the overhead of a full-time hire.

Work With Me See What I Do
At a Glance
20+
Years in operations & executive support
Remote
Montana-based, serving clients nationwide
MA + CAPM
Communications & Project Management certified
Banking & Compliance
Healthcare Administration
Higher Education
Boutique Fitness Studios
Small Business Operations
What I Do

Services built around your real needs

Whether you need day-to-day executive support or help building the systems that let your business run without chaos, I've done it all — across industries, at scale.

Virtual Executive Assistant

High-level administrative support that keeps you focused on what matters. Calendar management, correspondence, travel, meeting prep, and more — handled with the same care you'd expect from an in-house EA.

Calendar & Scheduling Email Management Travel Coordination Meeting Prep

Operations & Process Support

From compliance reviews and operational audits to managing a $250K grant budget — I understand how operations actually work. I'll help you build the structure your growing business needs.

SOP Development Process Improvement Compliance Support Budget Oversight

HR & Onboarding Support

I've managed full hiring lifecycles, trained 20+ staff members, and built onboarding programs from scratch. I can help you hire well and set new team members up to succeed.

Job Postings Onboarding Programs Staff Training Candidate Coordination

Project Coordination

CAPM-certified and experienced managing complex multi-stakeholder projects — including a full building renovation. I keep projects on time, on budget, and properly documented.

Timeline Management Vendor Coordination Stakeholder Updates Documentation

CRM & Platform Support

Experienced in GoHighLevel, Salesforce, Monday.com, SmartSheet, and QuickBooks. I can manage your CRM, build workflows, set up automations, and keep your pipeline organized.

GoHighLevel Salesforce Monday.com Workflow Automation

Montana Local Business Support

Based in Columbia Falls, MT — I understand the realities of running a small business in Montana. Available for local clients in the Flathead Valley and remote clients anywhere in the US.

Flathead Valley Remote-Ready Any Time Zone Small Business Focus
Columbia Falls, Montana
Dawn Gauvin
Operations Professional & Virtual Assistant
Dawn Gauvin, Basecamp Business Support
20+
Years experience
3
Industries served
MA
Communications
CAPM
Project Management
About Me

Real experience. Not just a resume.

I'm Dawn — an operations and administrative professional with over 20 years of experience supporting executives, managing complex multi-site operations, and building the systems that keep organizations running smoothly.

I've supported C-suite executives at a regional bank, led operational audit reviews across 19 branches, co-managed a $250,000 grant budget, coordinated a large-scale building renovation, and spent a decade in emergency room administration. I've also coached CrossFit and helped a friend launch a gym from the ground up — which is why I understand what small fitness businesses actually need.

I hold a Master's degree in Communications from the University of Central Missouri and a CAPM certification from PMI. I'm currently based in Columbia Falls, Montana, and I work with clients entirely remotely.

I started Basecamp Business Support because I've seen what happens when small businesses don't have proper operational support — and I know I can help fix that without the cost of a full-time hire.

  • MA in Communications — University of Central Missouri (2019)
  • CAPM Certification — Project Management Institute (2022)
  • GoHighLevel CRM platform experience
  • Salesforce, Monday.com, SmartSheet, QuickBooks proficiency
  • Banking, healthcare, and higher education operations background
  • CrossFit coaching and gym operations experience
Digital Templates

Ready-to-use SOP bundles for fitness studios

Can't afford ongoing support right now? Start with a template bundle built by someone who has actually run gym operations — not a generic document from a template farm.

  • New Member Onboarding (Group Class, Open Gym & PT)
  • At-Risk Member Check-In & Re-Engagement
  • Membership Cancellation & Save Conversation
  • Monthly Retention Review with Scorecard
  • Coach Communication Standards
$37
Complete 5-SOP bundle · Instant download · Editable Word docs
Get the Bundle Need a custom SOP?
Boutique Fitness Studio
Member Retention SOP Bundle · 5 documents
✓ Works for CrossFit, yoga, Pilates, martial arts, personal training studios
✓ Covers group class, open gym & PT membership types
✓ Includes ready-to-use communication templates
✓ Written by a real coach & operations professional
✓ Editable Word docs — make them yours in minutes
How It Works

Simple to get started

No complicated onboarding. No long-term contracts required. Just real support that fits how you actually work.

Step 01

Reach Out

Fill out the contact form or send an email. Tell me a little about your business and what you're struggling with.

Step 02

Discovery Call

We'll schedule a free 30-minute call to talk through your needs, your tools, and how I can help.

Step 03

Proposal & Scope

I'll put together a clear proposal outlining services, hours, and pricing — no surprises.

Step 04

Let's Get to Work

Once we're aligned, we hit the ground running. Most clients are up and running within a week.

Industries & Specialties

Experience that transfers

I've worked across industries that most VAs haven't touched. That depth of experience is what sets this apart from a generalist.

Boutique Fitness & Gym Operations

5 years as a CrossFit coach plus hands-on experience helping launch a gym. I understand member retention, coach management, and the day-to-day realities of running a fitness business.

Banking & Financial Operations

Led audit reviews across 19 branches, supported a Regional CEO and President, and served as interim bank manager across multiple locations. Compliance is second nature.

Healthcare Administration

10 years as a Unit Secretary in an Emergency Room — developing training programs, implementing EHR systems, championing Lean methodology, and thriving in high-pressure environments.

Higher Education & Nonprofits

Co-managed a $250K grant budget, coordinated program onboarding for 120 participants, and grew workshop attendance 15% through data-driven programming decisions.

Get In Touch

Ready to get some support?

Whether you need ongoing VA support, a one-time operations project, or just want to talk through what's on your plate — I'd love to hear from you. No pressure, no pitch. Just a real conversation.

hello@basecampbusinesssupport.com
Columbia Falls, Montana · Serving clients nationwide
Response within 24 hours, Monday–Friday

No spam, no sales calls. Just a real reply from Dawn.